Location
Hladilnika, bul Cherni Vrah 51
1704 Sofia
1704 Sofia
IT SERVICE TRANSITION SPECIALIST WITH GERMAN (m/f/d)
Employment Area
IT - Service and SupportLevel
Experienced professionalsWorking Model
Full-timeReference ID
48231
Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the leading ecosystem for a better life. We built the European sovereign cloud STACKIT. With XM Cyber we set new standards in differing cyber crimes. We run AI better than anyone. With us you will find a variety of opportunities to grow and do your best at your calling – IT. We exist to improve life with our products and services - for today's generation and future generations. We act future proof!
The impact you will create:
- As a Service Transition Manager, you will take over operational process responsibility within the Schwarz group
- You are contact person for our IT colleagues and assist them to transfer products to the IT operations
- You are responsible for consulting domains and product teams regarding new and existing processes for Service & Support
- You assist the Product Teams in documenting their support processes, ensuring that knowledge is optimally provided to guide AI from 1st Level support up to the product team
- You monitor the whole process of the service transitions and make sure, that the defined milestones are met
- You moderate meetings and workshops in a sovereign way
- You network within the whole company and inspire our IT colleagues for the Service Transition topic
- You connect the domains, product teams and the Service & Support departments.
Experience and skills you will need:
- Your bachelor or master degree in business informatics, your IT apprenticeship or similar work experience make your first steps to the Service Transition environment possible
- You already have working experience in Service & Support topics and an understanding of how knowledge must be structured for AI-driven support
- Basic requirement is a ITIL 4 or 5 Foundation or similar qualifications. Ideally, you already completed the 'create, deliver and support' class. If not, we will enable you to do so.
- Your good English and very good German knowledge is a prerequisite for our international work environment
- Your professional and convincing appearance, confident communication and presenting skills as well as good organizational and negotiation skills will ease your daily routine
Our benefits
Your contact
Tatyana Andreeva-Kancheva
Recruiter
- E-Mail:sitbg.careers@mail.schwarz